WANT TO CONTACT US?
HERE ARE A FEW WAYS TO GET IN TOUCH WITH US
Returns / Exchanges
- Our policy lasts 30 days after the order is placed. If 30 days have gone by from the order date, unfortunately, we can't offer you a refund/exchange.
- If the return/exchange does not pass inspection, it will be mailed back to you.
- Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.
- All items must be unworn and unwashed.
- We cannot accept any underwear or socks for hygiene reasons.
- Original tags must be attached.
- Items covered in animal/human hair will NOT be accepted.
- Items that smell like smoke, cologne, or deodorant cannot be accepted.
- It may take up to 7 business days for returns to be processed
IIf you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you.
- We do not accept returns for Sale or Clearance items.
- We do not cover shipping costs for returns / exchanges at this time.
- If you return an item, shipping cost is NOT refunded.
Defective / Incorrect Order
Very rarely do me make mistakes, but we are not perfect. If we mess us, will make it right. If you received the wrong item(s) please email us through our contact page. We must be notified within 30 days of delivery.
How long will it take my domestic (U.S) orders to get to me?
All domestic orders within the US are shipped via USPS. USPS usually takes between 5-7 business days from the time is leaves the Staystrong Shop. Once you receive your initial shipping confirmation email, our next step is to print and package your merchandise. At this time your package is only being prepared for shipment. Please allow for 1-2 additional days during release weeks. Orders will not be shipped out on holidays, they will be shipped the following business day.
How long will it take my international order to get to me?
International orders are shipped via USPS and may take up to 15 days to arrive. Depending on custom policies it may take longer to arrive. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Please allow 1-3 additional days during release weeks as the volumes are extremely high. Orders are not shipped out during holidays. They will be sent the following business day.
Staystrong, llc is NOT responsible for stolen / lost packages, packages sent to the wrong address, or refunding / replacing packages in these cases.
The customer is responsible for filing all claims.
Staystrong, llc is not responsible for any packages once they are in the hands of the shipping provider.
We generally do not restock our products here at Staystrong, llc. We love our exclusive, limited quantity aspect. Some items may release in new colorways. There are always exceptions though. You can stay up to date on all product releases and restocks by signing up for our newsletter, or stay up to date by following our instagram @staystrong_apparel